Frequently Asked Questions
Answers to common questions about packages, deposits, travel, timing, ceremony setup, and booking your date.
Booking & Deposits
How is my event date secured?
A 25% non-refundable deposit and signed agreement are required to reserve your event date.
Dates are not held without both.
Is the deposit refundable?
No. Deposits are non-refundable and secure your date exclusively on the calendar.
Do you book more than one event per day?
No. Once you book, your event date is reserved exclusively for you.
How far in advance should we book?
Popular wedding and event dates book early. Booking as soon as your date and venue are confirmed is recommended.
Ceremonies & Coverage
Are ceremonies included in wedding packages?
Ceremony coverage is included with The Grand Experience. Ceremony-Only coverage is also applied to the "I Do" package.
Can ceremony service be added to Celebration package?
Yes. Ceremony service can be added if needed, However, The Grand Experience offers the best value for couples wanting both ceremony and reception coverage.
What if the ceremony is at a different location?
Ceremonies held at a separate location may require an additional setup and travel fee depending on location.
Travel & Location
​Do you charge travel fees?
Travel fees may apply depending on the event location and distance. Any travel cost will be discussed upfront before booking?
How is travel distance determined?
Travel time is calculated based on normal driving conditions from our base service area.
Music & Requests
Can we request specific songs or genres?
Yes. Music is planned around your preferences and event style.
Can you help with playlist planning?
Absolutely. Planning support is included to help shape the right music for each part of your event.
Pricing & Policies
Are there any hidden fees?
No. All pricing and potential add-on costs are explained clearly before booking.
Can we add additional time to our package?
Yes. Additional event time can be added based on availability. Additional time is billed separately and can be arranged in advance or during the event when available.
What if none of the packages seem to fit my event?
Reach out with your event details and we’ll review the best option for your needs.
Still have a question or ready to lock in your date?
Reach out and I’ll get back to you quickly with availability and next steps.